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FAQs

If you have a question you would like to ask regarding our business or what we do, click here to submit it to us and we’ll answer & post it as soon as possible!

<li>Newly Built Computers</li>
<li>Sales</li>
<li>Remote Support</li>
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<b>Q.</b> What advice do you have for a customer looking to hire a provider like you?
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<b>A.</b> Ask for references from prior customers. A good reputation takes time and integrity to build and takes a lot less time to tear down as bad news travels faster than good news. I have hundreds of customers in my database from which a potential customer can randomly call to inquire about my abilities as well as my business ethics. I also have accreditation on display in the foyer of my shop for anyone to view so you can feel confident that I not only know what I’m doing but am well educated in it as well.
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<b>Q.</b> What important information should buyers have thought through before seeking you out?
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<b>A.</b> Type of computer (Desktop, Notebook/Laptop, Tablet, etc.), Computer Manufacturer and Model Number,
Operating System with which service packs installed &amp;
Apparent symptoms…
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<b>Q.</b> Why does your work stand out from others who do what you do?
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<b>A.</b> I go the extra mile to ensure that my services and products are top of the line. I do behind the scenes work that never gets discussed but the ultimate outcome is a product of exceptional performance.
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<b>Q.</b> What do you like most about your job?
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<b>A.</b> I like being able to solve people’s problems and provide them with what everyone wants from their computers; to be able to get in front of it and have it perform as the customer expects it to perform without the hassle of trying to “figure out something.” I believe everyone’s computer experience should be “User Friendly.”
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<b>Q.</b> What questions do customers most commonly ask you? What’s your answer?
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<b>A.</b> How can I prevent Malware from getting into my computer?
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<li>Make sure your operating system has the latest updates installed.</li>
<li>Make sure all of your installed applications that plug into your browser(s) are up-to-date with the latest security patches.</li>
<li>Make sure your anti-virus, if it is a paid service, is not expired and does not expire. If it is a free antivirus, ensure that if there is a registration requirement, that you maintain its registration. It will stop updating the latest definitions and will be ineffectual in almost no time at all.</li>
<li>Don’t visit questionable websites, download attachments in or click on links from unsolicited emails from those whom you do not know and do not visit links from people you know if the email came from a social networking site i.e., Facebook, MySpace, Twitter, etc.</li>
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<b>Q.</b> How did you decide to get into your line of work?
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<b>A.</b> It’s a passion of mine. I love working with computers. I decided to take heed to what a wise man once told me. He said, “If you find something you enjoy doing, you’ll never work again a day in your life.” While I do definitely feel like I’m working, I also enjoy solving problems for people as well as empowering them to learn more about their computers.
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